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When the defective phone has been repaired we will send it back to you with free shipping.But we will not cover the postage you paid to send the product back to us.Artificial factors such as dis-assembly, misuse, drops or falls, water damage, un official firmware or software modifications or any others causes of damage are not covered. All customers need to confirm with our customer service or salesman about the return address and details before you send the defective phone back to us.We won't be responsible for your return if you ship it back to us according to the return address on the original parcel we sent to you.2.If the phone arrived broken please contact us within 3 days from the day you received the package. Because phones are a high value item, we may ask you to send back the defective phone before we send you a new one or arrange the refund.
NOTE: Netherlands Direct Mail has been combined into the Priority Direct Mail.
We will cover the cost of the postage fee you pay to return the phone to us.
The shipping fee will be refunded to the customer after the returned item has arrived in our warehouse, any further costs incurred during the return process will be at the customers expense.
Once we receive it and confirm the phone problem we will arrange a replacement or refund you.
If the problem can be solved by other ways like upgrading the system we can offer other compensation.
Once we have confirmed the condition the phone should be returned to us. We will refund the price you paid after we have received the phone and checked the condition and the original accessories are included and without any other damages or scratches.